What can I do if I have a complaint?
A pupils’ guide.
1.
If you have a complaint we hope that you will speak to your form teacher, house
parents, Head of Year or other member of staff. You can also raise complaints
at Food Committee and School Council.
For example, you may have a
complaint about breakfast; you should take this to Food Committee through your
form representative.
If you have a complaint about the
facilities available within the boarding house you could take this to your
House parent. They may refer some matters to Health and Safety Committee.
A complaint about another pupil
can be taken to your form teacher, or any other member of staff.
If you have a complaint about a
medical issue this can be taken to a member of House staff, your form teacher,
or any other teacher.
If you have a complaint about a
member of staff this could go to an Assistant Head, or any other teacher who will
help you take the complaint to a more senior member of staff.
If
you are not happy that your complaint has been acted upon, you can go to a more
senior member of staff, or the Head. You may wish to raise an issue at School
Council or at a meeting of the Boarding Committee.
2.
If you would prefer to take your complaint to somebody less closely connected
to the school, you may contact one of the following.
i) Our school doctors Dr Clive
Paul and Dr Cathy Cowley will investigate such
complaints and can be contacted at The Rectory Practice, Saffron Walden. Tel.
01799 522327 or when they take a school surgery on a Wednesday 2.00 - 3.00pm.
ii)
Marion Crawley, retired housemistress at Friends’ School, can be contacted at
her house Tel. 01799 524486.
iii) You may wish to contact the Social Services
Department Tel. 0845 603 7627. This is most likely to be appropriate in the
case of suspected child abuse. You can also contact the Commission for Care
Standards Inspection on 01206 715630. e-mail:
Enquiries.Colchester@csci.gsi.gov.uk
3.
Any complaints made to one of the people in section 2, whether formal or
informal, will be followed up. They will make a written record of what you tell
them and ask you to check that you agree with their understanding of your
complaint.
If
you wish to make a formal complaint, or if one of the named persons above
judges the complaint is of such a serious nature that it must be dealt with
through the formal procedure, a written report of the complaint must be made. One of the named persons will help you to
complete a complaints form. They would then contact
the Head and oversee subsequent investigations. You will be given a response
within 3 days.
4.
You are welcome to take a friend for support when going to see one of the people
named above.
GW June 08